Service

While manufacturing the luminaires, we use only the highest quality LEDs, power supplies, and mounting elements, which guarantees our customers excellent job of luminaires for years to come. Before being delivered, each luminaire passes the quality control in our QA department, which guarantees full compliance with all the specs.

In case of the proper installation and operation of the Cristall Arte luminaires and accessories we provide a full guarantee from 2 to 5 years depending on the component of the luminaire or accessory that allows you to get the free support as soon as possible in order to diagnose and replace the failed element of the luminaire.

    Starting from the 3rd year you can:
  • Sign an annual support contract which in case of the proper installation and operation guarantees to you in case the luminaire brakes down the free diagnosis, repair or replacement of the faulty luminaire element within the short period of time.
  • Contact the Service Department of Cristall Arte or the Service Department of the official Reseller of Cristall Arte in your area for a paid diagnosis, repair or replacement of the faulty luminaire element.

Please get in touch with the Service Department of Cristall Arte or in the Service Department of the official Reseller of Cristall Arte in your area: